Measuring the Usability of Web-Based Services Exemplified by University Student Information System
نویسندگان
چکیده
For measuring the usability of web-based services a checklist tool is developed. It presents a modification of SERVQUAL model for measuring service quality extended with usability dimensions. By this tool a quantitative usability index is determined. A case study with university student information system including 179 students is carried out. By a structural equation model the weighting coefficients of the usability index are determined. By stepwise regression analysis the checklist dimensions and items with highest and lowest contribution to web-based service usability are determined.
منابع مشابه
Investigating the usability of an Integrated Research Automation System (SEAT): Heuristic Evaluation
Background and Objectives: Today, many hardware and software products, including office automation software, and web-based websites are used by employees, including professors and employees of different departments in offices. Websites are considered one of the main aspects of competition in any organization. This study aims to investigate the usability of the Integrated Research Automation Sys...
متن کاملImage flip CAPTCHA
The massive and automated access to Web resources through robots has made it essential for Web service providers to make some conclusion about whether the "user" is a human or a robot. A Human Interaction Proof (HIP) like Completely Automated Public Turing test to tell Computers and Humans Apart (CAPTCHA) offers a way to make such a distinction. CAPTCHA is a reverse Turing test used by Web serv...
متن کاملEvaluation of the Usability of Admission and Medical Record Information System: A Heuristic Evaluation
Introduction: Admission and medical record system (AMRS) is one of the most important subsystems of hospital information system, which is used by many users in admission, discharge, and health information management. Interface usability problems can reduce user speed, precision, and efficiency in user-system interaction. This study aimed to identify the usability problems of AMRS in a hospital ...
متن کاملUsability evaluation of the user interface in electronic prescribing systems of Iran Health Insurance Organization and Social Security Organization
Introduction: The e-prescribing system is one of the basic technologies in the health system structure which was developed with the aim of properly managing healthcare resources and services, preventing common manual prescribing errors, and increasing patient safety. Given that the user interface of e-prescribing system is considered as the main factor of user acceptance, the purpose of the pre...
متن کاملEvaluation of the Usability of Admission and Medical Record Information System: A Heuristic Evaluation
Introduction: Admission and medical record system (AMRS) is one of the most important subsystems of hospital information system, which is used by many users in admission, discharge, and health information management. Interface usability problems can reduce user speed, precision, and efficiency in user-system interaction. This study aimed to identify the usability problems of AMRS in a hospital ...
متن کامل